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Return Policy

It is our mission to provide the best customer experience at Online Knife Show. In order to do that we have developed an easy and hassle free return policy. (excluding Michonne Sword check its policy Here)

  • 15 Day Guaranteed Return ( No Questions Asked**) 
  • FREE Return Shipping Label for Defective Items    
  • Exchange or Refund for Defective items
  • 30 Day Guaranteed Return NEW - UNUSED Items *** 


Follow the instructions to enjoy Hassle-Free returns:

Email Us at sales@onlineknifeshow.com or contact us here. Include following information. 
  • Full Name
  • Phone Number
  • Email Address
  • Order Number
  • Product Name (If available)
  • Item Condition: Defective or New

Important Return Conditions and Requirements

(1) You must contact us first. DO NOT send us the products without contacting customer service. 

(2) After receiving your email, we will send you return instructions: including return shipping address.

(3) For defective items, we will pay for the Return Shipping Label.

(4) If returning Unused & New condition items, make sure you have all the packaging, including box and wrapping and item is in same condition as you received it.  

(5) Excluding defective items, ALL the returned items must be in re-sellable condition.** 

(7) In case of refund, you will be given the refund minus the shipping charges that was incurred to ship the item to your location

(7) 30 Day Guarantee:***Return within Day 16-30, Buyer pays for the return shipping. Item must be in resell-able new condition.

(8) If there are sign of use the items will not be eligible for refund or exchange.


Note: We ensure that the customer will not receive defective items by doing extensive quality check before shipping the items. 
It is important to keep in mind that some of the knives utilize assisted opening mechanism which requires a strong finger force on the flipper. 


 
** Items must be in original condition with all the original case and must be clean without scratch and damage.
** Defective Items must be Reported within 7 Days.

***Items must be in original condition - undamaged - unused - resellable
***30 Day GuaranteeReturn within 16-30 Day frame, Buyer pays for the return shipping.